Refund Policy

1. Overview

MATTHEW SENECA LLC provides digital products intended for business and organizational use. Because digital products may be delivered electronically and accessed immediately, purchases are subject to the terms of this Refund Policy.

2. Digital Products

Our products may include:

• digital playbooks;
• templates;
• frameworks;
• downloadable resources;
• dashboards;
• digital workspaces;
• AI prompt libraries;
• business planning resources;
• marketing systems;
• workflow systems.

3. Refund Eligibility

Unless otherwise stated on the applicable product checkout page, customers may request a refund within 14 calendar days of purchase if they determine that the digital product is materially unsuitable for its stated purpose.

Refund requests must be submitted to: info@matthewseneca.com

The request should include:

• purchaser name;
• email used for purchase;
• product purchased;
• purchase date;
• reason for the refund request.

4. Access and Refund Requests

Because digital products may be accessed immediately after purchase, refund requests may be reviewed individually. Where appropriate, the Company may request reasonable information confirming the purchase and the nature of the issue.

5. Duplicate Purchases

If a customer accidentally purchases the same digital product more than once, the customer should contact us promptly. Verified duplicate transactions may be eligible for a refund of the duplicate purchase.

6. Technical Problems

If a customer cannot access a purchased product because of a technical issue, the customer should contact us at info@matthewseneca.com. We will make reasonable efforts to resolve access problems before considering a refund.

7. Incorrect Product

If a customer receives access to a product different from the product purchased, the customer should contact us. We will make reasonable efforts to correct the issue.

8. Non-Refundable Circumstances

Refunds may not be available where:

• the request is made outside the applicable refund period;
• the customer purchased the product through an unauthorized reseller;
• the customer has violated the product license;
• the customer has redistributed or publicly shared the product;
• the customer requests a refund solely because expected business results were not achieved;
• the product was used contrary to the Terms and Conditions.

9. No Guaranteed Business Results

A refund is not based on whether a customer achieved a particular business outcome. MATTHEW SENECA LLC does not guarantee increased ticket sales, increased attendance, increased donations, increased sponsorship revenue, increased profit, increased audience growth, or specific marketing results. Business outcomes depend on implementation and circumstances beyond the Company's control.

10. Processing Refunds

Approved refunds will generally be returned through the original payment method where technically possible. Processing times may depend on the payment processor or financial institution.

11. Refund Confirmation

Once a refund has been approved, the customer may receive confirmation by email.

12. Chargebacks

Customers are encouraged to contact us first regarding billing issues or refund requests. Unauthorized or fraudulent transactions should be reported promptly.

13. Changes to Refund Policy

MATTHEW SENECA LLC may update this Refund Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date.

14. Contact

Refund questions should be sent to: